Meter Reading
Customer Management
Communication
- If It's Water & More builds a customer management relationship with your residents.
- We let them know who we are and what to expect. Our experience has been very positive with residents.
How We Bill
Residents receive their bills via U.S. Mail from If It's Water & More. Payments can be made by check or money order to our billing operations address at:
If It's Water and More
PO Box 2022
Weaverville, NC 28787
828-658-1000
Water & Sewer Billing Services
Service Offerings:
• Water Meter Reading.• Handle Customer Complaints. • Collect and Deposit Revenue for water system customers on owners behalf. • Prepare monthly, quarterly and annual reports for regulatory agencies.
Frequently Asked Questions about radio read water metering systems:
Where does the water meter go?
The water meter for your unit is usually located in the utility closet near the A/C unit, or water heater.
Do you have to come into my home to read my meter?
The meter is read from a remote sensor outisde your building via radio frequency. No technician will have to enter your residence, unless equipment maintenance is required. In the event a technician needs to enter your unit, your property staff will notify you.
Who determines the rates I will pay?
The local water supplier in your community sets the rates charged for water and sewer. All rates must be approved by the North Carolina Utilities Commission. No profit is added to your water and sewer bill from If It's Water & More, or the property. There is a small administrative charge to cover expenses that is paid to If It's Water and More.
How much water will I be billed for?
A complete breakdown of the water and sewer rate structure and fees is available for your property. You are only billed for the water used in your unit.
Will I pay a share of the water used in the common areas?
You are not billed for common water usage such as the pool, recreational areas, car wash areas, etc. You are only billed for the water used in your unit.
Do I need to pay a deposit? Is there a turn on fee?
Different systems have different set up requirements. Call to find out or check with your property manager.
What about late fees?
Where applicable, a late fee will be assessed to your account if payment is not received by the due date as indicated on the bill.
Do you offer online or credit card payments?
We do offer credit card payments by phone (Mastercard and Visa, including debit). Call 1.888.7WATER1 or 828.658.1000 to make your payment. Online payments are scheduled to begin soon.